Yoga With Sheena : Terms and Conditions
These terms
1.1. These are the terms and conditions on which I provide my services to you (“Services”). The “Services” may include yoga classes, life coaching sessions, retreats, courses or workshops.
1.2. Please read these terms carefully. If you have any questions concerning the terms, please let me know before booking any Services.
1.3. Please note that the Services are aimed at those aged 16 years and over. If you are under the age of 16, you should not book my Services.
1.4. These terms constitute the entire agreement between us and supersede and extinguish all previous terms, agreements, discussions and writings between us regarding the Services. I reserve the right to amend these terms from time to time.
1.5. You can contact me by writing to me at info@yogawithsheena.com.
Fitness and Medical Self-Assessment Form
2.1. If you have any concerns about your physical condition and whether or not you should be booking a Service, please seek medical advice prior to booking. In particular, if you are pregnant, you should not book onto a yoga class. If you suffer from high blood pressure or cardiovascular conditions, you should not book onto a yoga class without discussing it with a medical professional first.
2.2. Before I provide any Services to you, I may ask you to complete a medical self-assessment form. This will record details, as stated by yourself, as to your current state of health and any medical conditions you have. Alternatively, I may ask you to self-certify that you are fit and able to participate in the Services. You must ensure that the information that you provide on the medical self-assessment form or self-certification is accurate at all times, and that you let me know as soon as possible if there are any changes to the information that you have provided.
2.3. On completion of the medical self-assessment form or self-certification, you accept the risk of injury from performing exercises in the Services. I will not be responsible for any physical injury caused by the Services, except in instances of negligence.
2.4. Please note that after you have provided the medical self-assessment form, I may decide that the Services are not medically safe for you to undertake. In such cases, I may refuse access to Services.
Online Services
3.1. My online Services are provided for your personal use only. You must not copy or record any of my online Services or content, or make them available for playback outside of my online platform.
3.2. I cannot guarantee that my online platform, or any content on it, will always be available or uninterrupted. I may need to suspend, withdraw or restrict the availability of all or any part of my online platform due to factors outside my control. In this situation, I will try to give you reasonable notice of any suspension or withdrawal, and to move the content to another online platform.
Face To Face Yoga Classes
Yoga classes must be booked via my online booking system at least 3 hours before the class start time. Students are required to bring their own yoga mat to classes. Please note that classes start promptly at the scheduled time. If you arrive after the class has commenced, you may not be permitted to enter and that class will be deducted from your package. Please also note that if you turn up to a class without having booked it in advance via my online booking system you will not be permitted to attend the class.
5. Business Coaching
5.1. If you book a 3 month business coaching package, the package will run for 12 weeks and will include the following:
(a) Two 60 minute 1:1 coaching sessions per month (six sessions in total);
(b) Unlimited Voxer support, available on 9 am - 5 pm, Monday to Friday, and with a 24 hour turnaround time; and
(c) Access to recordings of our coaching sessions (if online)
5.2. If you book a 1:1. business coaching intensive, you will receive a 90 minute coaching session and, for 1 week following that session, unlimited Voxer support, available on Monday to Friday and with a 24 hour turnaround time
5.3, If you book a 1:1 VIP business coaching day, the day will include the following :
(a) 6 hour coaching online or in person
(b) Unlimited Voxer support for 2 weeks, available 9 am - 5 pm Monday to Friday, and with a 24 hour turnaround time; and
(c) Access to recording of the session if it takes place online
6. Disclaimers
6.1. Please note that the information and advice that I provide is for informational purposes only, and should not be construed or substituted for medical advice, psychological counselling or any other type of therapy or professional advice. I do not provide medical advice, diagnosis or treatment and, if you have any concerns about a medical condition, please consult with your GP or other qualified medical advisor. Please do not disregard professional medical advice or delay seeking it because of something you have read or seen as a result of my Services.
6.2. Whilst I hope that you will be happy with the Services, I cannot give any guarantees about any particular results or outcomes. Any testimonials, results or examples shown on my website are only examples of what may be possible as a result of the Services.
6.3. Once I have a better understanding of your needs, I may revise methods or parts of the Services. For best results, I ask that you remain open minded to the methods and Services that I propose.
6.4. If I recommend any third party products or services to you, please note that these are recommendations only and I am not liable for any services provided to you by any third parties.
7. Refusal of Entry
If at any time before or during the Services I consider that you appear to be unwell, you fail to follow my reasonable instructions (such as not following instructions intended to protect your, my or another person’s safety), or you are behaving or acting unreasonably, then I may not permit you to participate in a Service. In such instances, you shall not be refunded for the cost of the Services.
8. Cancellations
Face To Face Yoga Classes
8.1. 10 class packages are valid for 90 days from the date of purchase. Classes spaces are limited so please book early to avoid disappointment. Please note that the expiration date of your yoga packages is non-extendable, and classes are non-transferrable. Once a yoga package has expired, any unused or missed classes will be lost and cannot be carried forward or used by anyone else.
8.2. If you have booked to join a class and you wish to cancel or reschedule, you must cancel or reschedule the class via my booking platform at least 8 hours before the class is due to start. If you cancel or reschedule outside of that window, the class will still be deducted from your package.
However, if an unexpected circumstance arises (for example, illness, injury, home moves, bereavement) and you will need to miss several weeks of yoga classes, you can freeze your yoga classes once for up to three months (from the point of freezing) for a one-off fee of £30. You can choose the date you wish to restart your classes within that three month period.
8.3. Please note that trial classes and drop in classes are subject to availability and must be used within 30 days of purchase. If you have booked to join a class and you wish to cancel or reschedule, you must cancel or reschedule the class via my booking platform at least 8 hours before the class is due to start. If you cancel or reschedule outside of that window, the class will still be deducted.
Business Coaching & 1:1 Yoga Sessions
8.5. If you have booked a business coaching session or 1:1 yoga class and you wish to cancel or reschedule, you must cancel or reschedule the session via my booking platform at least 24 hours before the session is due to start. If you cancel or reschedule outside of that window, the session will still be deducted from your package.
If I cancel
8.6. On rare occasions, I may have to cancel a scheduled Service. For example, if I become unwell or take a holiday. I will ensure that, where possible, I arrange for an alternative instructor to take my place. However, if I am unable to secure a replacement instructor, I will offer you another scheduled Service without further charge to you, or offer you a refund for that scheduled Service, or freeze your membership for the period of time that I am unavailable. Please note that I will not be responsible for any other costs that you have incurred from the cancellation.
9. Price and payment
9.1. Current prices for my Services can be found on my website. Please note that these may be subject to change from time to time, but all bookings made prior to any change will remain the same price.
9.2. Unless otherwise stated on the booking page, all Services must be paid for in advance. Payments will be taken electronically via my booking platform. If I am unable to successfully take payment, I may refuse access to my Services.
9.3. Where stated on the booking page, payment for Services may automatically renew. If you wish to cancel an automatic renewal, you can do so via my booking platform. Please note that the cancellation will not take effect until after the next billing date.
10. Refunds
Unless otherwise stated on the booking page, all Services are non-refundable. All Services are personal to you and are non-transferable.
11. Limitation of Liability
11.1. My liability to compensate you for any loss or damage (in the case of loss or damage other than death or personal injury) is limited to a reasonable amount having regard to such factors as whether the damage was due to negligence by me.
11.2. I will not be responsible for any injury to you, except in so far as such injury is by law incapable of exclusion. I will compensate you for any loss or damage that you may suffer if I fail to carry out duties imposed on me by law, unless that failure is due to:
(a) something that you have done;
(b) a third party unconnected with the provision of Services; or
(c) events which I could not have foreseen or avoided even if I had taken all reasonable care.
11.3. If you decide to bring any personal belongings with you, please note that you are responsible for the safety of your belongings. I am not responsible for any loss or damage to them, except in so far as such loss or damage is by law incapable of exclusion.
12. How I may use your personal information
12.1. When you provide me with your personal data, I will only use it in the ways described in my Privacy Policy.
12.2. I shall act as data controller for all personal information you provide to me from time to time.
12.3. You acknowledge and agree that I may provide your personal information to third parties subcontracted by me for purposes connected with my business, provided that any such third party is subject to appropriate obligations of confidentiality.
13. Intellectual Property Rights
13.1. All intellectual property rights (including without limitation text, graphics, photos, sounds, and the like) in or arising out of or in connection with the Services is owned by me. For the avoidance of doubt, that includes any course materials or videos that I provide you with access to.
13.2. From time to time, I may ask you to participate in promotional photography and/or commentary. Participation in this is entirely voluntary and you may withdraw your consent at any time. If you agree to participate, you consent to the capture of your image / use of your comments, and you agree that I may subsequently process (or authorise the processing of) such photographs or commentary, for marketing purposes.
If you bring someone under the age of 16 years with you to participate in the Services, you agree that I may process any photographs of that individual, or any commentary that they may make, for marketing purposes. Any personal data will be processed in accordance with all applicable data protection laws and my privacy policy.
14. Complaints
14.1. If you are unhappy with the Services that I provide, I hope that you will discuss any problems or issues with me, or with those who are directly involved, first. You should not discuss complaints with other students within or outside of the class or session. Generally complaints are resolved more easily and effectively at an early stage and by those who have a direct influence on the situation.
14.2. If a complaint cannot be resolved as above, a copy of the complaints form can be made available on request.
14.3. If you wish, you may at any time commence court proceedings. If so, you must do so within the courts of England and Wales. This contract is governed and construed by the laws of England and Wales.